Refund policy

Due to the nature of our products, which are carefully handcrafted, organic, and perishable, all sales are final. We do not offer returns or refunds.

Each item is made with high-quality ingredients and great attention to detail to ensure freshness, safety, and effectiveness.

Please note that certain products—especially tallow-based items—are sensitive to heat and may soften or change texture if exposed to high temperatures during shipping or storage. This does not affect product quality, but we recommend monitoring delivery conditions when placing your order.

We strongly recommend performing a patch test prior to full use. By purchasing and using our products, you acknowledge that individual results may vary, and we are not liable for any adverse reactions. If you have sensitive skin, allergies, or medical conditions, please consult with a qualified healthcare professional before use.

We encourage all customers to review product descriptions, ingredients, and usage instructions carefully prior to purchase.

If your order arrives damaged or incorrect, please contact us promptly so we can make it right. Your satisfaction is important to us.